Quick Fix Guide 06 ยท Password reset
You got a password reset email you did not ask for.
Do not panic. Sometimes it is a mistake. Sometimes someone is testing the front door. Either way, you can handle it carefully.
What is probably happening
Someone may have typed your email by accident, or someone may be trying to get into the account.
What to try first.
- Do not click the reset link in the email.
- Go to the real website or app yourself.
- If you can sign in, turn on two-step sign-in if it is available.
- If you reuse that password anywhere else, change it on those sites too.
What Emily writes back
Hi Mary,
A password reset email you did not request is not automatically a disaster. It can be a mistake, but it is worth handling carefully.
Here is what I would do:
- Do not click the reset link in the email.
- Open the real website or app yourself.
- If you can sign in, turn on two-step sign-in if it is available.
Do not send anyone a password or verification code. If this is a bank or tax account, call the official number directly.
Emily
What to send Lumaneta.
Short and plain is fine. Do not send passwords, one-time codes, card numbers, Social Security numbers, or private banking details.
- Which account the email mentions.
- Whether you requested the reset.
- Whether you still have access to the account.
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