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Quick Fix guides
Printable guides for common tech problems.
Preview any guide free. Members get the full printable set, and anyone can ask Emily about the exact problem in front of them.
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02
Printer offline
The printer says offline and will not print.
Offline usually means the computer can see the printer name, but cannot talk to it.03
Wi-Fi connected
Wi-Fi is connected, but nothing loads.
Your device can be connected to the little box in the house while the internet beyond it is still down.04
TV no signal
The TV says no signal.
That message usually means the TV is looking in the wrong place. The TV may be fine.05
Phone storage
The phone says storage is almost full.
This does not mean you need a new phone today. Usually a few large items are taking up most of the space.06
Password reset
You got a password reset email you did not ask for.
Sometimes it is a mistake. Sometimes someone is testing the front door. Either way, you can handle it carefully.07
Bluetooth
Bluetooth will not connect.
Most fixes are just making both devices forget the old handshake and try again cleanly.08
Slow computer
The computer is suddenly slow.
A slow computer is not always a dying computer. First we check whether something is stuck or updating.09
Virus pop-up
A pop-up says you have a virus and gives a phone number.
The pop-up is usually the trick. The phone number is the part to avoid.10
App or website
An app or website will not open.
This is often a temporary login, update, or internet hiccup. Start small before changing the account.Ask about the exact screen
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