Privacy Policy

Lumaneta Inc. (“Lumaneta,” “we,” “us,” or “our”) provides plain-English tech help by email, member phone calls, and related support channels. This policy explains how we collect, use, and protect information for the Lumaneta service and website.

Information we collect

• Contact details you provide, such as name, email address, and phone number.
• Subscription and billing identifiers from our payment processor. We do not store your full card number.
• Support content you send us, such as emails, call notes, recordings, files, screenshots, or descriptions of a tech issue.
• Website analytics and attribution data, such as page views, referrer, campaign parameters, and device/browser information.

How we use information

• Provide Lumaneta tech help and customer support.
• Send customer support replies and service-related account or billing notices.
• Operate subscriptions, billing, authentication, fraud prevention, abuse prevention, and service security.
• Improve Lumaneta, measure marketing performance, and understand which pages or offers are working.
• Keep records needed for consent, compliance, support quality, and legal obligations.

Service providers

We use trusted service providers to operate Lumaneta, including hosting, database, analytics, payment, email, voice, and AI infrastructure providers. They may process information only as needed to provide services to us and are not allowed to use it for their own marketing.

Support content and safety

Please do not send passwords, Social Security numbers, banking details, payment card numbers, medical records, or one-time verification codes. If you send screenshots or files, review them first and remove sensitive details whenever possible.

Retention

We retain account, billing, support, and security records for as long as needed to provide Lumaneta, comply with law, resolve disputes, enforce our agreements, and maintain reliable support history.

Your choices

• You may unsubscribe from marketing or newsletter emails using the link provided in those emails where available.
• You may contact us to request access, correction, deletion, or export of your personal information, subject to legal and operational limits.

Contact

Lumaneta Inc.
Email: help@lumaneta.com