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Computer basics

Computer screen is frozen what do I do. What should I do?

For this computer question, handle it in small steps: restart, check storage and updates, then look at the specific app, file, or website that is failing.

The short answer

Restart the computer, save your work, check storage and updates, test one simple app or website, then change only the setting tied to the problem.

Try these first

1Save your work, then restart the computer.
2Check whether this is one app, one website, or the whole computer.
3Avoid cleaner apps, driver tools, and support pop-ups that ask you to call.

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Now try it on your device

Choose your path

Pick the device or situation that matches the screen in front of you.

2 options

Steps for Windows

  1. 1Save work and restart the PC.
  2. 2Open Settings and check Windows Update.
  3. 3Check System, Storage if the computer feels slow or stuck.
  4. 4Use official app stores or official websites for reinstalling apps.

One safety note

Do not install cleaner, driver, or support tools from pop-ups.

Before you change settings

1Save your work, then restart the computer.
2Check whether this is one app, one website, or the whole computer.
3Avoid cleaner apps, driver tools, and support pop-ups that ask you to call.

What to know first

What this usually means

  • The computer needs a restart.
  • Storage is low.
  • Updates or backups are running.
  • One app, browser extension, or website is causing the issue.

Do not do this yet

  • Do not install cleaner, driver, or support tools from pop-ups.
  • Do not delete system folders.
  • Do not call a number shown in a virus warning page.

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