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Bluetooth and audio

Zoom audio not using headphones. What should I do?

For this Bluetooth question, start with pairing and audio output. Bluetooth devices can look connected while sound or control is still going somewhere else.

The short answer

Charge the device, turn Bluetooth off and back on, forget the old pairing if needed, put the accessory in pairing mode, and choose the right audio output.

Try these first

1Charge the accessory and keep it close to the phone or computer.
2Turn off Bluetooth on nearby devices that may be grabbing the connection.
3If it says paired but not connected, forget the device and pair it again.

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Now try it on your device

Choose your path

Pick the device or situation that matches the screen in front of you.

2 options

Steps for Phone or tablet

  1. 1Charge the accessory and keep it nearby.
  2. 2Open Bluetooth settings and forget the old device entry if needed.
  3. 3Put the accessory in pairing mode.
  4. 4Tap the accessory when it appears and test audio or control.

One safety note

Do not reset every Bluetooth setting before trying forget and pair.

Before you change settings

1Charge the accessory and keep it close to the phone or computer.
2Turn off Bluetooth on nearby devices that may be grabbing the connection.
3If it says paired but not connected, forget the device and pair it again.

What to know first

What this usually means

  • The accessory is connected to another device.
  • The accessory is paired but not chosen as the output.
  • Pairing mode was not turned on.
  • The battery is too low for a stable connection.

Do not do this yet

  • Do not reset every Bluetooth setting before trying forget and pair.
  • Do not buy a replacement before testing with one other device.
  • Do not install Bluetooth repair apps from pop-ups.

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