Wi-Fi and internet
Why is my internet slow on one device but fine on others?
If every other device is fine, the router may not be the problem. The slow device may need a restart, update, closer signal, or a browser/app cleanup.
The short answer
Restart the slow device, move closer to the router, turn Wi-Fi off and on, test another browser or app, and check whether updates or backups are running.
Try these first
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Pick the device or situation that matches the screen in front of you.
Steps for Computer
- 1Restart the computer.
- 2Open one simple website in a different browser.
- 3Pause large downloads or cloud sync if they are running.
- 4Forget and rejoin Wi-Fi if the problem continues.
One safety note
Do not reset the router if every other device works.
Before you change settings
What to know first
What this usually means
- The device has weak Wi-Fi signal where it is sitting.
- A VPN, security app, or browser extension is slowing it down.
- A large update, backup, or download is using bandwidth.
- The device needs a restart.
Do not do this yet
- Do not reset the router if every other device works.
- Do not forget the Wi-Fi network unless you know the password.
- Do not install speed booster apps.
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