Wi-Fi and internet
Wi-Fi says connected but there is no internet. What do I do?
Connected to Wi-Fi means your device can talk to the router. It does not always mean the router can reach the internet.
The short answer
Check whether other devices work, turn Wi-Fi off and on, restart the device, then restart the router if more than one device has the same problem.
Try these first
Need help on your exact screen?
Ask Emily to look at this with you.
Start secure checkout for $3/month, then send the exact error, screenshot, or question. Emily replies with what to try next, what to avoid, and when to stop. No passwords, one-time codes, or remote access.
- Use this when the guide is close, but your screen still looks different.
- Include a screenshot if it helps explain the screen.
- The subscription covers follow-ups for everyday tech questions.
Now try it on your device
Choose your path
Pick the device or situation that matches the screen in front of you.
Steps for Windows
- 1Turn Wi-Fi off and back on from the taskbar or Settings.
- 2Restart the computer.
- 3Open Settings, Network & internet, and run the network troubleshooter if available.
- 4If other devices are also offline, restart the router.
One safety note
Do not reset the router with the tiny reset button unless you know how to set it up again.
Before you change settings
What to know first
What this usually means
- The router is working but the internet service is down.
- The device joined a guest or weak network.
- A VPN or security app is interfering.
- The router needs a restart.
Do not do this yet
- Do not reset the router with the tiny reset button unless you know how to set it up again.
- Do not change Wi-Fi passwords during a temporary outage.
- Do not assume the device is broken until another device is checked.
Copy this to Lumaneta
You do not need perfect technical words. Send the plain version and a screenshot if you have one.