TV and streaming
Fire TV remote not working. What should I do?
For this TV or streaming question, start with the visible screen, remote, input, Wi-Fi, app, or sign-in state. Avoid resetting the TV too soon.
The short answer
Check power, input/source, Wi-Fi, and whether other apps or channels work before signing out, reinstalling apps, or resetting the TV.
Try these first
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Now try it on your device
Choose your path
Pick the device or situation that matches the screen in front of you.
Steps for TV and remote
- 1Write down the exact message on the TV.
- 2Check that the TV and cable or streaming device have power.
- 3Use Input, Source, Home, or Settings depending on the message.
- 4Restart the TV by unplugging power for 30 seconds if the screen is stuck.
One safety note
Do not factory reset the TV before checking input, power, and Wi-Fi.
Before you change settings
What to know first
What this usually means
- The TV is on the wrong input or app.
- The streaming device needs a restart.
- Wi-Fi is weak or disconnected.
- The app needs an update or a fresh sign-in.
Do not do this yet
- Do not factory reset the TV before checking input, power, and Wi-Fi.
- Do not enter payment details from a link in a text or email.
- Do not unplug every cable without taking a photo first.
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