TV and streaming
My Roku or smart TV app will not open. What should I try?
Streaming apps fail for ordinary reasons: internet trouble, an app update, a stuck TV, or a sign-in problem. Start by restarting the TV or streaming device.
The short answer
Restart the TV or streaming device, check whether other apps work, confirm Wi-Fi is connected, then update or remove and reinstall only the one broken app.
Try these first
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Now try it on your device
Choose your path
Pick the device or situation that matches the screen in front of you.
Steps for Roku or streaming stick
- 1Go to Home.
- 2Open Settings, System, then System restart if available.
- 3After restart, try the app again.
- 4If only one app fails, check for updates or remove and reinstall that app.
One safety note
Do not sign into a streaming account through a link in a text or email.
Before you change settings
What to know first
What this usually means
- The app is stuck and needs a restart.
- The TV has internet but the streaming service is down.
- The app needs an update.
- The account was signed out or payment method changed.
Do not do this yet
- Do not sign into a streaming account through a link in a text or email.
- Do not reset the entire TV before restarting and updating the app.
- Do not enter payment details unless you are inside the official app or website.
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